Privacy Policy

 

Privacy Policy

Last updated: May, 2026

This Privacy Policy describes how Truesupps (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from trytruesupps.com (the “Site”).

By using our Site, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

The Site is operated by:

TrueSupps
Website: https://trytruesupps.com
Contact: contact@trytruesupps.com or through our contact form at https://trytruesupps.com/pages/contact-us

For the purposes of applicable data protection laws, we are the data controller of the personal information we collect from you, unless stated otherwise.

2. Personal Information We Collect

We collect personal information when you visit our Site, place an order, contact us, subscribe to our marketing communications, create an account, leave a review, or otherwise interact with our store.

The information we may collect includes:

- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, such as the products you purchase, order number, delivery details, returns, refunds, and customer service history.
- Payment information, such as payment method and transaction details. Full payment card details are processed securely by our payment providers and are not stored by us.
- Account information, if you create an account on our Site.
- Communication information, such as messages you send to us through our contact form, email, SMS, or other support channels.
- Marketing preferences, such as whether you have subscribed to email or SMS marketing.
- Technical and usage information, such as your IP address, browser type, device information, time zone, cookies, pages viewed, referring websites, and how you interact with our Site.
- Fraud prevention information, such as signals used to detect suspicious, abusive, or fraudulent activity.

3. How We Collect Personal Information

We collect personal information in the following ways:

- Directly from you, when you place an order, fill out a form, contact us, subscribe to marketing, or interact with our Site.
- Automatically, through cookies, pixels, tags, log files, analytics tools, and similar technologies.
- From service providers, such as payment processors, shipping partners, analytics providers, advertising platforms, fraud prevention tools, and customer support tools.

4. How We Use Your Personal Information

We use your personal information to:

- Process, confirm, fulfill, and deliver your orders.
- Process payments, refunds, returns, and exchanges.
- Communicate with you about your order, account, delivery, returns, or customer support requests.
- Provide customer service and respond to your questions.
- Detect, prevent, and investigate fraud, abuse, security incidents, and other harmful activity.
- Improve, personalize, and optimize our Site, products, services, and customer experience.
- Send marketing communications, promotional offers, abandoned checkout reminders, and updates, where permitted by law or where you have given your consent.
- Display relevant advertising and measure the performance of our marketing campaigns.
- Maintain business records and comply with legal, tax, accounting, regulatory, and contractual obligations.
- Enforce our Terms of Service and protect our rights, property, users, and business.

5. Legal Bases for Processing

If you are located in the European Economic Area, or another region with similar data protection laws, we process your personal information based on the following legal bases:

- Performance of a contract: to process and deliver your order, manage payments, returns, refunds, and customer support.
- Consent: for certain marketing communications, cookies, SMS messages, or other activities where consent is required.
- Legitimate interests: to operate and improve our business, prevent fraud, secure our Site, analyze performance, and communicate with customers.
- Protection of rights and safety: where necessary to protect our rights, users, business, or others.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, keep items in your cart, process checkout, analyze traffic, improve performance, and support advertising or marketing activities.

Cookies may include:

- Essential cookies, required for the Site to function properly.
- Performance and analytics cookies, used to understand how visitors use our Site.
- Functional cookies, used to remember preferences and improve your experience.
- Advertising cookies, used to deliver and measure relevant ads.

You can manage or disable cookies through your browser settings. Depending on your location, you may also be able to manage cookie preferences through a cookie banner or privacy settings available on our Site.

Please note that disabling certain cookies may affect the functionality of the Site, including checkout and cart features.

7. Sharing Your Personal Information

We may share your personal information with trusted third parties who help us operate our store and provide our services, including:

- Shopify, which powers our online store and checkout.
- Payment processors and payment method providers.
- Shipping, logistics, fulfillment, and delivery partners.
- Customer support and communication providers.
- Email and SMS marketing providers.
- Analytics and performance measurement providers.
- Advertising and retargeting platforms.
- Review, subscription, and loyalty tools, if used.
- Fraud prevention, security, and risk management providers.
- Professional advisers, such as accountants, lawyers, auditors, and insurers.
- Government authorities, regulators, courts, or law enforcement where required by law.

We only share personal information where necessary for the purposes described in this Privacy Policy, to comply with legal obligations, or with your consent.

8. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you.

Shopify and other third-party providers may process your personal information according to their own privacy policies and terms. We recommend reviewing the privacy policies of any third-party services you interact with during checkout, payment, delivery, or other parts of your customer experience.

9. Marketing Communications

If you subscribe to our email or SMS marketing, we may send you promotional messages, product updates, offers, abandoned checkout reminders, and other marketing communications.

You can unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails.

You can opt out of SMS marketing by following the instructions provided in the SMS message, such as replying “STOP”, where applicable.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, delivery updates, refund notices, or customer support replies.

10. Targeted Advertising

We may use advertising platforms and analytics tools to show you relevant ads, measure advertising performance, and improve our marketing.

These tools may use cookies, pixels, device identifiers, and similar technologies to understand how users interact with our Site and advertisements.

Depending on your location, this may be considered “targeted advertising”, “sharing”, or “sale” of personal information under certain privacy laws. We do not sell your personal information for money.

You can manage advertising preferences through your browser settings, device settings, cookie preferences, or the settings provided by advertising platforms.

11. International Transfers

Your personal information may be processed, stored, or transferred outside of your country of residence, including to countries that may have different data protection laws.

Where required, we rely on appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms.

12. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Marketing information is retained until you unsubscribe or withdraw your consent, unless we are legally required or permitted to keep it for another reason.

13. Your Privacy Rights

Depending on your location, you may have the right to:

- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction or objection to certain processing activities.
- Request portability of your personal information.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Opt out of targeted advertising, where applicable.
- Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at contact@trytruesupps.com or through our contact form at https://trytruesupps.com/pages/contact-us.

We may need to verify your identity before responding to your request.

14. Privacy Rights for Certain U.S. Residents

If you are located in certain U.S. states, including California, Colorado, Connecticut, Utah, Virginia, or other states with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction; the right to opt out of targeted advertising or certain data sharing; and the right not to be discriminated against for exercising your privacy rights.

To exercise these rights, contact us using the details provided in this Privacy Policy.

15. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

16. Children’s Privacy

Our Site is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

17. Third-Party Links

Our Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of the Site after any changes means that you accept the updated Privacy Policy, where permitted by law.

19. Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact us at:

TrueSupps
Email: contact@trytruesupps.com
Website: https://trytruesupps.com
Contact form: https://trytruesupps.com/pages/contact-us