Terms of service

Terms of Service

Last updated: May, 2026

OVERVIEW

This website is operated by Truesupps. Throughout the site, the terms “we”, “us” and “our” refer to Truesupps. Truesupps offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These Terms of Service (“Terms”) apply to your access to and use of trytruesupps.com, including any purchase made through our online store.

By visiting our Site and/or purchasing something from us, you agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the Site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our Site. If you do not agree to these Terms, you may not access the Site or use our services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. Store Information

The Site is operated by:

TrueSupps
Website: https://trytruesupps.com
Contact: contact@trytruesupps.com or through our contact form available on the Site.

2. Eligibility

By using this Site, you represent that you are at least 18 years old or the age of majority in your state, province, or country of residence, whichever is greater.

Our products are not intended for children. You may not purchase products from our Site if you are under 18 years old.

3. Health and Supplement Disclaimer

Products sold on our Site are dietary supplement or wellness-related products. They are not intended to diagnose, treat, cure, or prevent any disease.

Statements on this Site have not been evaluated by the Food and Drug Administration.

The information provided on this Site, including product descriptions, blog content, emails, advertisements, social media content, customer reviews, and other materials, is provided for general informational purposes only and is not medical advice.

You should consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, have a medical condition, are planning a medical procedure, or have concerns about your health.

You should not use information from this Site as a substitute for advice from a physician, pharmacist, dietitian, or other qualified healthcare professional.

Individual results may vary. Customer reviews, testimonials, and other user experiences reflect individual experiences and do not guarantee that you will achieve the same or similar results.

4. Online Store Terms

You may not use our products or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using the Site or purchasing our products.

You must not transmit viruses, malware, worms, or any code of a destructive nature.

A breach or violation of these Terms may result in the immediate termination of your access to our services.

5. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, the service, access to the Site, or any contact on the Site without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

6. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate and current information on the Site. However, we do not guarantee that all information made available on the Site is accurate, complete, current, or free from errors.

The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions.

Any reliance on the material on this Site is at your own risk.

We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site, except as required by law.

7. Products and Availability

Certain products may be available exclusively online through the Site. Products may have limited quantities and are subject to return or refund only according to our Refund Policy, Return Policy, or Money Back Guarantee, where applicable.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities purchased per person, per household, per order, or per account.

We reserve the right to discontinue any product at any time.

We do not guarantee that product packaging, images, colors, labels, or descriptions displayed on your device will exactly match the product received, although we aim to display products as accurately as possible.

8. Pricing and Payment

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any product or service without notice.

We are not liable to you or any third party for any price change, product modification, suspension, or discontinuation.

We accept payment methods shown at checkout. Payment processing is handled by third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

All prices, and other charges will be displayed at checkout where applicable.

9. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site.

You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment information, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse, limit, or cancel any order you place with us. This may include orders placed by or under the same customer account, payment method, billing address, shipping address, or orders that appear to be placed by resellers, distributors, or automated systems.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

10. Shipping and Delivery

Shipping times, delivery estimates, and tracking information are provided for convenience and are not guaranteed unless expressly stated.

Delivery times may vary due to carrier delays, customs, weather, holidays, high order volume, incorrect addresses, or other circumstances outside our control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided by you.

Risk of loss may pass to you when the order is delivered to the shipping address provided, unless otherwise required by applicable law.

11. Returns, Refunds, and Money Back Guarantee

Returns, refunds, exchanges, and guarantees are governed by the return, refund, delivery, and guarantee policies posted on our Site.

If we offer a money back guarantee, it applies only according to the specific terms displayed on the relevant policy page.

We reserve the right to refuse returns or refunds that do not comply with our policies, including requests made outside the applicable time period, returns of used or damaged items, or requests that appear fraudulent or abusive, subject to applicable law.

12. Subscriptions and Recurring Billing

If we offer subscription products or recurring billing options, the subscription terms displayed at the time of purchase will apply.

By purchasing a subscription, you authorize us or our third-party payment providers to charge your selected payment method on a recurring basis according to the subscription frequency and price shown at checkout.

You may manage, pause, or cancel your subscription through the subscription management portal, where available, or by contacting us.

To avoid being charged for the next billing cycle, you must cancel before the renewal date according to the subscription terms shown at checkout or in your account portal.

We reserve the right to modify or discontinue subscription offerings at any time, subject to applicable law.

13. Promotional Offers and Discounts

Promotional offers, discount codes, bundles, free shipping offers, and limited-time deals are subject to change, expiration, or cancellation at any time.

Discount codes may not be combined unless expressly stated.

Promotions have no cash value and may be limited to specific products, customers, regions, or time periods.

We reserve the right to cancel orders or revoke promotions that appear fraudulent, abusive, or in violation of these Terms.

14. Optional Tools and Third-Party Services

We may provide access to third-party tools or services over which we have no control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools or services is entirely at your own risk and discretion. You should review the terms and policies of any third-party provider before using its services.

15. Third-Party Links

Certain content, products, or services available through our Site may include materials from third parties.

Third-party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, practices, or services of third-party websites.

We are not liable for any harm or damages related to your use of third-party websites, products, services, or resources.

16. User Comments, Reviews, Feedback, and Submissions

If you submit reviews, comments, feedback, suggestions, testimonials, images, videos, or other materials to us, whether through the Site, email, social media, or otherwise, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, distribute, display, and create derivative works from such content in any media.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, false, or harmful content, or any virus or malware.

You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties about the origin of any submission.

We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, harmful, or in violation of these Terms.

17. Testimonials and Reviews

Reviews and testimonials reflect individual experiences and opinions. They do not guarantee that you will have the same or similar experience.

We may use reviews, testimonials, ratings, images, or other customer feedback for marketing or promotional purposes, subject to applicable law and our Privacy Policy.

18. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy, available on our Site.

By using the Site, you acknowledge that you have reviewed our Privacy Policy and understand how we collect, use, and share personal information.

19. Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the Site except as required by law.

20. Intellectual Property

All content on the Site, including text, graphics, logos, images, product names, icons, videos, design elements, software, and other materials, is owned by or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, sell, or exploit any content from the Site without our prior written permission.

21. Disclaimer of Warranties

To the fullest extent permitted by law, the Site, products, services, and all content are provided “as is” and “as available” without warranties of any kind, whether express or implied.

We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using the Site or our products will be accurate, reliable, or meet your expectations.

Except as expressly stated by us, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

22. Limitation of Liability

To the fullest extent permitted by law, Truesupps, its owners, directors, officers, employees, affiliates, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the Site, products, services, or any content.

This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, personal reliance on information, or any similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

23. Indemnification

You agree to indemnify, defend, and hold harmless Truesupps, its owners, directors, officers, employees, affiliates, contractors, suppliers, service providers, licensors, and partners from any claim, demand, loss, liability, damages, or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of any law, your misuse of the Site, or your violation of the rights of a third party.

24. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of any remaining provisions.

25. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use the Site.

If we determine or suspect that you have failed to comply with these Terms, we may terminate this agreement at any time without notice and may deny you access to the Site or services. You will remain liable for all amounts due up to and including the date of termination.

26. Entire Agreement

These Terms, together with any policies or operating rules posted by us on the Site, constitute the entire agreement between you and us and govern your use of the Site and services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

27. Governing Law

These Terms and any separate agreements whereby we provide products or services to you shall be governed by and construed in accordance with the laws without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer protection rights that may apply to you under the laws of your place of residence.

28. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

29. Email and SMS Marketing

By subscribing to our email or SMS marketing, entering your phone number at checkout, or otherwise opting in, you agree to receive marketing communications, promotional offers, order updates, abandoned checkout reminders, review requests, and transactional messages from us, where permitted by law.

Consent to marketing is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

You can opt out of SMS messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, QUIT, or by using any other reasonable method of revoking consent, including contacting us at contact@trytruesupps.com

For help with SMS messages, reply HELP or contact us at contact@trytruesupps.com

We may change any telephone number or short code used to operate our SMS service. We are not responsible for messages sent to numbers or short codes that are no longer in use.

30. Contact Information

Questions about these Terms should be sent to us at:

TrueSupps
Email: contact@trytruesupps.com
Website: https://trytruesupps.com
Contact form: https://trytruesupps.com/pages/contact-us